For private customers, we initially only offer the purchase functionality for Bitcoin and Ether. Two-sided trading, ie buying and selling, we offer after a few weeks after our go live.
2FA is an additional password that, depending on the setting, is regenerated approximately every 30 seconds when a user wants to log in to his account or initiate a trade. 2FA programs like Google Authenticator or Authy are best installed on your mobile phone. Thus, an additional layer of security is created, since in addition to email and password also a dynamic code is needed.
We strongly recommend two-factor-authorization and choosing a secure password. The password should only be used on one website and be changed regularly.
After successful authentication, the 2FA key can be reset by SCX. Please contact us at [email protected]. In this case, certain KYC files must be uploaded again and match the previous data.
Reset your password by clicking on "Forgotten password" in the login area.
Please contact us at [email protected]. We have to verify that it´s really you before deleting any information.
We support all current and current desktop browsers for the brokerage platform. Due to the required MetaMask plug-in we recommend using Google's Chrome browser to use the token platform.